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Previously our SQL Server DBA Out-Task SLAs we have had a targeted SEV1 24x7 response time of 60 minutes. If you have checked out our SLA Stats page recently you will notice that we are tracking much better than that. Our average SEV1 response timeframe 24x7 is currently 5 minutes.
We have been noticing this too so we have decided to improve our official target timeframe from 60 minutes to 30 minutes. This benefit will automatically apply to all customers using RockSolid DBA Out-Task support. Of course we plan to continue to do much better than that, and this may officially improve again in the future.
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So I prefer to ignore it and don`t send any reply!
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